GDPR and Privacy Policy

Effective Date: [August 2024]

Cameron Maintenance Services Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This GDPR and Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. By using our website, https://cameronmaintenace.co.uk, you agree to the terms of this policy.

Who We Are

Cameron Maintenance Services Ltd is a company that provides building and maintenance services. Our registered office is located at [insert address here]. For any questions about this policy, you can contact us at:

Email: sales@cameronmaintenance.co.uk
Telephone: 0121 572 7318

What Data We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, postal address.
Communication Data: Information you provide when you communicate with us, such as through emails, phone calls, or online forms.
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.

How We Use Your Data

We use your personal data for the following purposes:

To Provide Services: To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products, and services that you request from us.
Communication: To contact you in response to a query, to send you updates about our services, or to provide you with information you have requested.
Marketing: To send you information about our services, offers, or other news that we think may be of interest to you. You can opt-out of marketing communications at any time.
Improvement of Services: To analyse your usage of our website and services in order to improve them and to ensure that content is presented in the most effective manner.
Legal Compliance: To comply with any legal obligations we are subject to, and to protect our legal rights.

Legal Basis for Processing Your Data

We will only process your personal data where we have a lawful basis for doing so. The lawful bases include:

Contractual Necessity: Processing your data is necessary to fulfil the contract we have with you or to take steps at your request before entering into a contract.
Legal Obligation: Processing your data is necessary for us to comply with legal obligations.
Legitimate Interests: Processing your data is necessary for our legitimate interests, such as improving our services, marketing, and communication, provided those interests are not overridden by your rights.
Consent: Where you have given us your explicit consent to process your data for specific purposes, such as marketing communications.

Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with:

Service Providers: Third-party service providers who help us operate our business, such as IT and hosting companies, marketing agencies, and payment processors. These parties are required to protect your data and only process it in accordance with our instructions.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at sales@cameronmaintenance.co.uk or 0121 572 7318.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this GDPR and Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.